Hospitality Paradigm offers you a defined path to improving your performance metrics by developing dynamic managers, improving profitability parameters and enhancing guest services and delight

Customized design and delivery of learning and development workshops

Coaching and mentoring teams

Gap analysis to improve performance in sales and operations

Our basket of offerings range from Developing and Delivering Managerial Learning Modules for Sales and Operational teams, to Defining Brand Standards through Operational Audits, to Manpower Planning and Coaching Teams for a better performance.

What We Do

Shridhar Nair

“We have been associated with Hospitality Paradigm for over 7 years. With Ramiah’s extensive hospitality experience and Rajan’s understanding of human behaviour, they make a formidable team. Their workshops establish a good connect with the audience with more focus on experiential learning – equally beneficial for both the newly promoted as well as experienced managers.”

Shridhar Nair
GM - The Leela Goa

Shelley Thayil

“We had an immensely fruitful and enlightening learning experience during the workshop on “Contextual Selling” at Kumarakom Lake Resort. Participants expressed their appreciation of the program and the learnings gleaned will be very useful in their day to day work, in leisure and corporate sales. The topics, methodology used, and real life role-plays helped in delivering the subject matter clearly and precisely.”

Shelley Thayil
COO - The Paul Hotels & Resorts

Adrian D’souza

“Through a range of workshops conducted since 2012 with our teams, Hospitality Paradigm has successfully enhanced key areas of leadership, customer service and sales for our managers. Rajan and Ramiah synchronize their individual expertise to evolve a rich collection of data and case studies thus optimizing the learning curve exponentially and we are impressed with their service orientation and delivery.”

Adrian D’souza
AVP HR & L&D – Zuri Hotels & Resorts

Udayan Damodharan

“Hospitality Paradigm’s workshop on “What the Front Line Manager needs to know about Selling” conducted for our operational managers was very much appreciated as it has helped the participants in developing their confidence and understanding the various stages in sales negotiation. The most important aspect was the method of participative teaching which involved the participants actively throughout the program.”

Udayan Damodharan
Director Talent & Culture – ibis & Novotel Bengaluru Techpark

Ranjeet Pandey

“Hospitality Paradigm’s workshop on “Digital Marketing, Restaurant trends & Talent Management” was excellent. It was custom designed as per our need and I thank you for your support in accommodating our requirement. It was a great learning for me and my team. We truly enjoyed your session and it will definitely help our organisation to reach the next level.”

Ranjeet Pandey
Director Operations – Fisherman’s Wharf Restaurants

Dhananjay Saliankar

“Hospitality Paradigm’s sales workshop for our all-India sales team of 80 sales managers was a very engaging, interactive and thought provoking program with a lot of inspiring takeaways. The soft skills imparted by Rajan and Ramiah were brilliant! The team enjoyed the learning and had some fun along the way.”

Dhananjay Saliankar
Head of Sales & Marketing, India - Fortune Park Hotels Ltd.