Emotional management skills which provide competency to balance emotions and reason so as to maximize long term happiness for self as well as dealing with others, when applied within organizations has major benefits.
Customer Service: Learning how to help your customers feel heard, understood, helped, served, respected, valued and important.
Hiring: Selecting employees with relatively high Emotional Intelligence, i.e. emotionally sensitive, aware, optimistic, resilient, positive and responsible.
Turnover: Enabling turnover reduction through helping employees feel appreciated, recognized, supported, challenged, rewarded and respected.
Training: Raising EQ at all levels of the business through Emotional Literacy and EQ awareness workshops.
Corporate Culture: Creating an environment where employees feel safe, trusted, special, needed, included, important, cooperative, focused, productive, motivated, respected and valued.
Productivity: Developing intrinsic motivation. Increasing employee commitment, cooperation and cohesion. Reducing lost time spent on conflicts, turf-battles, defensiveness and insecurity.
Goal Setting: Setting goals based on feelings. For example, stating the goal that we want customers to feel satisfied, appreciated, etc. and setting similar goals for employees, and then getting feedback on feelings and measuring and tracking performance.
Emotional Support: Mitigating negative emotions like fear, worry, anxiety, and stress.
Leadership: A leader with high EQ is emotionally aware. This means that he or she is aware of his own feelings and is not limited to logic, intellect and reasons when making decisions and managing people.