Games Customers Play

Have you noticed how our guests have become smarter over the years and are now able to wangle better deals from you? As much as the world gets smaller, travel has become much less complex and affordable and today’s guests can be geniuses at negotiating much better deals than earlier. Besides, a larger supply of hotel inventory as well as destinations has tilted the scales in the favour of the guest.

Following are some of the most popular tactics that used by Guests

  • Shortage of funds/ limited budget/ more than estimate
  • Complaining from the time of check in /event
  • Never appreciating the positives during his stay
  • “I am too busy now, meet me later”
  • “Your competitor is offering me better rates than you”
  • Praises the competition
  • “What is your best offer?”
  • “I’ll book with you only if you quote me a discounted rate”
  • Referring documents to make out as if he is comparing your quote with competitors, but not specifying any comparison
  • Asks you to give him a minute and keeps on doing other things for a long time
  • Does not pay proper attention – talks to others around – Leaves in the middle for a while
  • Raises his voice on the phone with the person he is talking to in front of you
  • Showing off that he will be favouring you if he commits in your favour
  • Asks for a complimentary stay to check quality (in case of a large residential banquet query)
  • Makes out that he is very pressed for time

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