The travel industry is responding to reduced bookings, increased anxieties, and extra precautions relating to the coronavirus pandemic. Airlines have slashed ticket prices and the hotel industry as well as Airbnb are detailing cancellation policies and enhanced cleaning procedures.
Marriott International, Wyndham Hotels & Resorts, Hotels by Hilton, and more are waiving cancellation fees for hotel stays through March 31 booked by guests traveling to or from countries such as China, South Korea, and Italy.
Marriott officials said its crews are cleaning and disinfecting more often and focusing on elevator buttons, door handles, front desk counters, public bathrooms, room keys, and “high touch items” in guest rooms. Marriott employees are also attending an “enhanced COVID-19 awareness training,” according to the release.
Travellers booking Airbnb will now have increased flexibility for “more peace of mind when booking,” Airbnb wrote in a press release posted Tuesday.
The company is offering a “More Flexible Reservations” system, which is “a suite of tools and programs we are developing to help hosts and guests navigate uncertainty and meet their needs to cancel or postpone their hosting and travel plans,” according to Airbnb in the release. Here’s what the system will do:
- Travellers can filter their searches by type of cancellation policy: flexible, moderate, or strict.
- Airbnb will reward flexible hosts by increasing visibility for those listings and waiving its standard 3 percent host fee on new reservations for those listings through June 1.
- Guests who book by June 1 and need to cancel who are not due a refund of the Airbnb guest service fee will receive that fee as a travel coupon that can be used on a future trip.