Liberalization, Privatization & Globalization have changed the rules of business drastically. Customers are now more knowledgeable and their expectations have increased in terms of Quality, Service and Delivery.
Attracting and retaining good talent is a challenge due to increased job opportunities and today’s manager has to produce extraordinary results using ordinary resources.
With an objective to guide potential and current managers to work SMART with a holistic approach rather than in silos, participants are made to understand that while efficiency is doing things right, effectiveness is doing the right things.
The Hospitality Paradigm workshop on managerial effectiveness tackles these issues, by encouraging managers to concentrate on their circle of influence rather than the circle of concern, thereby exhorting them to take ownership of their responsibilities.