Past Workshops

Online Workshop: “Service Centricity” – CBRE

(7 sessions)

For Operational Leaders of CBRE (Pan-India)

Operational Excellence through Customer-Centricity and Delight

Conducted over two months with the CBRE service leaders

Online Sessions
Dates: 03 Aug – 30 Sep 2023
[7 sessions, 3 hours each]

Module I – Understanding the Customer

Module II – A Service-Oriented Mindset

Module III – Taking Customer Ownership

Module IV – Customer Communication

Module V – Root Cause Analysis

Module VI – Customer Delight

Module VII – Customer Touch Points and Etiquettes