Past Workshops

Two day public workshop: “What the Front Line Manager needs to know about Selling”

Conducted for Mumbai’s hospitality trade

Group picture

Rajan in session

Ramiah in session

Venue: The Leela Mumbai
Dates: 15-16 June 2017

Participating Organizations

The Leela Mumbai
The Oberoi Mumbai
Trident Nariman Point
Trident BKC
Taj President
Taj Lands End
Ramada Powai Hotel & Convention Centre
Hotel Marine Plaza

Participant Comments:

What I liked best about the program?

“The knowledge gained through sharing with other hotels was one of the highlights of this workshop and I wish there could have been 2 more days for this session”

“This workshop has changed the perspective of how to go about my day to day activities. The communication with one and all was excellent and I have learnt the right way to sell”

“An excellent workshop where I thought the trainers were awesome and I learnt many things related to selling and upselling”

“Thanks for conducting such a great workshop, which I feel was highly beneficial to me to understand how to handle my guests from a better sales perspective”

“This workshop has changed my way of working and has taught me the right way of selling”

“This program was handled by two enthusiastic, skilled and knowledgeable professionals with a great teaching style”

“A very practical program, I loved the role-plays and the natural style of the trainers who were able to connect with us very well”

“The program design and the trainers’ effort towards the exercises conducted was extremely helpful; the role-plays and their analysis helped me to understand the concepts well”

“A relevant workshop with role-plays to understand better; with pointers on fault & error detection and rectification thereof”

“Very practical role-plays with attention on individual participants… wish this workshop could have been extended for another day”

“The session was really interactive and informative and the role-plays were very helpful. The beliefs that I came in with are now completely changed and I now have a better way of looking at situations and handling them”

“This workshop had continuous interaction along with individual attention; and the trainers answered all doubts. Of note was the method of teaching, which was one of making the participants realize and identify directly with the answers”

“I enjoyed the topic on identifying guest needs before offering my product. Everything was great. Thank you!”

“The faculty was able to connect theory to practice, which was really helpful to us in understanding concepts”

“I liked the program content and the interaction throughout, the role-plays etc. I really learned a lot”