Past Workshops

2 day public workshop: “What the Front-Line Manager needs to know about Selling”

Conducted for Bangalore’s hospitality trade

Group Picture

Rajan in session

Ramiah in session

Venue: Mövenpick Hotel & Spa, Bangalore
Dates: 26-27 June 2015

Participating Organizations

Mövenpick Hotel & Spa
The Paul
Kumarakom Lake Resort
Taj Vivanta by MG Road
Howard Johnson Hotel
Pride Hotel
ibis & Novotel Bengaluru Techpark
Manipal Hospitals
High Ultra Lounge

Participant Comments:

What I liked best about the program?

“This training session has helped me to be more confident. It has opened my understanding about the product I am selling. It has also shown me the market potential which can be tapped. It has also helped me to handle rude (angry) guest and payment handling.”

“This programme was very much up to the point. It has given me a good foundation to be very effective in my sales interactions with guests. The contents of the workshop were very relevant and the presenters were committed to deliver”

“The interactive sessions helped us to understand better the direction that we should be thinking in. It has taught us to communicate better with the guest through asking questions. It had the right mix of theory and practicals through role-plays, thereby eliciting more engagement with the participants”

“I liked the part about developing trust, building rapport and understanding guest’s needs. The content and the role-plays were extremely practical”

“The energy and involvement of trainers was inspiring and motivating”

“This workshop covered the fundamental aspects of selling in a very simple manner. I had a perception that a sales person should talk more than the guest. From this training, I got a complete idea about the reason why the guest should talk more and how I must make them talk. Building trust is an important factor here. This was really an appreciable training!”

“I enjoyed this program for the following reasons: Rapport building was swift ~ Participation was encouraged constantly ~ Techniques were well taught ~ Program was very well structured and explained ~ opinions and suggestions were discussed collectively”

“I enjoyed this workshop thanks to the participation in exercises and role-plays, obtaining new ideas and also interacting with industry colleagues”

“This was a very good program which taught me more about sales and how to handle guests in different situations. The content was very good and informative giving ideas in our work areas”

“The engaging activities and role-plays conducted during the program were very helpful. The workshop was extremely interactive and things explained were from real life scenarios”

“This was an extremely practical program which taught me how to handle difficult situations with customers without losing out on revenues. Group Activities, Role plays helped me in understanding the topic well. The sessions were very interactive and examples discussed were very practical”

“I got a chance to understand different applications of selling which will help me in my career. The best part for me was that the sessions were extremely interactive and lots of practical day to day situations which we face were discussed. I especially enjoyed the video replays from the role-plays”

“Role plays being reviewed and discussed on screen and involving all participants to perform, classic examples relating to the topics, etc were what I liked about this program”

“Asking questions, getting a yes from the guest through leading questions, the case studies and exercises, elaborating on each topic and query during the program – these are why I enjoyed this workshop”

“This was a totally new way of thinking what guests need and how to provide to their needs and how to see things from their point of view. Everything was perfectly fine in this workshop and I am glad to be a part of it”