Hospitality Paradigm

Participant Comments:

“On behalf of the entire team, I thank you wholeheartedly for your time & efforts over these 4 days. I’m sure it would be helpful to our teams in their day-to-day activities. Definitely look forward to continued engagements in the future.” – Sidharth Koul (Multi-Property Director of Sales & Marketing)

“This was an interesting session with multiple learnings, and I look forward to being a part of more such curated workshops. This series has shown me how to remain un-judgemental and empathise” – Pearl Kala (Director of Sales ~ JW Marriott Bengaluru Prestige Golfshire Resort & Spa)

“I liked the interaction throughout this sales series, and relearned topics on probing, creating N/OBF statements, and how to flip client objections. Also, I learned Emotional Intelligence and about Empathy – how not to judge, ridicule, advise while empathising with a person” – Shekhar Rao (Director of Sales ~ Mulberry Shades Bengaluru Nandi Hills, A Tribute Portfolio Resort)

“Thank you for a wonderful and engaging series of sessions. I have learned how not to be prejudiced, to remember the small touch points which one tends to ignore during client interaction, and how to be a good example and leader to my team” – Vidhya Srimathi (Director of Sales ~ Moxy Bengaluru Airport Prestige Tech Cloud)

“This workshop has taught me a lot, and I’m grateful for the opportunity to learn. It will help me improve my skills and my communication as well. I believe is has made a huge impact on each one of us. Thank you for the big picture workshop, and I’m sure that it will help us in closing sales and being more proactive in selling”

“I loved this workshop for the practical application of the sales topics, and about customer centricity, and how financial understanding is important for my work. I relearned how to probe and to encourage the client to talk more. I unlearned what to avoid while developing empathy”

“I have learnt many things in this workshop. Being proactive, how to flip customer objections to an objective and then create a N/OBF statement, client interaction with the right terminology and body language. In fact, there were many processes as a sales professional which I relearned how to do and how to look for opportunities and sales during conversations”

This workshop showed me how being aggressive as a salesperson does not work, and I’ve learned rapport building, active listening, and more. I plan to practice my key learnings in my daily interactions”

“It was a pleasure learning selling skills from these sessions by Ramiah Daniels, and I look forward to more such learning in the future. Pro-active selling, empathy, rapport building, avoiding client-bias, identifying key roles (influencer, gatekeeper, end-user, decision maker) key learnings during this entire sales series”

“I loved the interactiveness throughout the workshop and the role-plays conducted… Learned about Empathy and putting the client first, communicating effectively, and converting sales”

“In comparison to other training workshops, which are more focused on explaining sales process with jargon, this 4-day series spread across two months focused on our daily client selling interactions, and showed how we can improve ourselves”

“I liked the way how even my silly comments were not judged, and instead, how I was guided on improvements. I plan to read more, write notes, avoid working in a silo, use probing techniques, responding only after understanding (active listening).”

“During this workshop series, I learned about probing, handling objections, the importance of relational selling over transactional selling, and understanding client needs”

“Building rapport with my client, reaching out to all key roles in the client base, relational over transactional conversations, and the interaction throughout the workshop were the highlights of the 4-day workshop series titled The Big Picture”

“Great session by Ramiah Daniels, and would certainly want to meet again! I loved the BANT technique for qualifying guests, and would like to work on my probing technique, reaching out to Key Decision Makers more proactively, and  also work  on my role-plays to improve my selling techniques”

“A very engaging workshop series wherein I learned concepts on how to map the client budget through reservation price, ZOPA, how to concentrate on a relational interaction over a transactional one, to avoid talking about features directly, N/OBF selling, Sales Funnel, Emotional Intelligence for sales, Guest Delight, and more”

“This series was very interactive, and topics were discussed in detail, wherein I relearned N/OBF technique, understanding needs, and unlearned about relational over transactional client interactions. New learnings for me were in the area of rapport building,  Emotional Intelligence, ZOPA”

“I learned about building client relations, qualifying my client, probing techniques, how not to be transactional, giving space to my client, and how to be assertive and say no”

“This series taught me about relationship building,  objection handling, managing self & others (EI), moving on from mistakes, and taking ownership. Many areas were touched upon, and Ramiah Daniels has extensive knowledge in this field. I look forward to meeting again soon”

Topics Covered 23-24 February 2026 & 15-16 April 2026

1. Luxury Selling
2. The Big Picture: A Revenue Mindset
3. Heartfelt Guest Engagement
4. Professional Selling Techniques
5. Selling with Empathy
6. Customer Centricity and Delight
7. Ownership of Guests
8. Closing and Concluding the Sale