Past Workshops
7-day Workshop: “Customer Centricity”
Conducted for the Transport teams of CBRE at Microsoft India (Bangalore, Noida, Hyd)
Group Picture with Bangalore CBRE – Microsoft Transport Team
Group Picture with Noida CBRE – Microsoft Transport Team
Group Picture with Hyderabad CBRE – Microsoft Transport Team
In a hybrid session at Microsoft Bangalore
In a hybrid session at Microsoft Bangalore
In a hybrid session at Microsoft Bangalore
In a hybrid session at Microsoft Bangalore
In a hybrid session at Microsoft Bangalore
In a hybrid session at Microsoft Bangalore
In a hybrid session at Microsoft Bangalore
In a hybrid session at Microsoft Bangalore
In a hybrid session at Microsoft Noida
In a hybrid session at Microsoft Noida
In a hybrid session at Microsoft Noida
In a hybrid session at Microsoft Hyderabad
In a hybrid session at Microsoft Hyderabad
In a hybrid session at Microsoft Hyderabad
In a hybrid session at Microsoft Hyderabad
In a hybrid session at Microsoft Hyderabad
In a hybrid session at Microsoft Hyderabad
Venue: Microsoft India (Bangalore, Noida, Hyderabad)
Date: Nov – Dec 2024
Training Objective
To develop a customer-centric approach, making the customer interphase delightful rather than stressful for the client. The objective is to wow, delight, and exceed client expectations through adept customer handling skills, along with a customer-centric mindset.
Perspective
The value proposition of FM services lies in its delightful customer service, which is essential to maintaining a strong, ongoing relationship with its clients. While FM companies all provide services, the companies ahead of the curve are those who put their clients ahead, and whose on-site team strives for operational excellence, blended with customer centricity and delight.
Hospitality Paradigm’s program on Customer-Centricity is a sine qua non. Through a series of role-plays and case studies, Hospitality Paradigm facilitates this workshop on ‘Operational Excellence through Customer Centricity and Delight’ as a proactive approach to Customer Service, wherein participants realise how this leads to establishing trust, credibility, and a positive relationship with their customers.