Past Workshops

Two-day public workshop: “Guest Delighted”

Group picture with program attendees

Exercise in Expressions

Rajan in a role-play

Rajan in a role-play with participants

Ramiah in Session

Ramiah in session

A participant sharing his experiences

Venue: Mövenpick Hotel & Spa, Bangalore
Date: 04-05 October 2013

Participating Organizations (Bangalore, India)

Bangalore International Airport Ltd (BIAL)
@home – lifestyle retail stores
Mövenpick Hotel & Spa
Ibis & Novotel Accor
Grand Mercure Residences
The Paul Hotel
Hotel Royal Orchid
Atria Hotel
ITC Gardenia
ITC Windsor
Skyye Bar
Toscano Restaurants

Participant Comments:

What I liked best about the program?

“A very interactive session with lots of activities – I enjoyed being a part of it for the entire two day session.”

“Well designed with humour and relevance through role-plays and evincing the answers from within.”

“I like the listening part and how we must take responsibility for our own actions”

“This program was very helpful – now I need to implement what I have learnt.”

“The honest vs. the correct answer and the interaction between the participants was noteworthy.”

“Mr. Daniels and Mr. Parulekar fully engaged us participants during this workshop, which I thoroughly enjoyed and gained knowledge to implement in my organisation. Everything was excellent and all questions were answered.”

“The entire concept on such basics of hoteliering was rediscovered in such a fantastic way.”

“It was seeking answers from within, that too in a very simplistic manner that appealed to me during this session… This training was not burdened with complex theories & formulas and was an excellent workshop.”

“The trainers were very much focussed on our needs and concerns and connected very well with us. Knowledge is the biggest power they have!”

“I was made to think and come up with solutions for different situations. This helped me think in a broader perspective on “Guest Delight”.”

“I liked the problem solving methods taught for the examples brought up by the participants.”

“This program helped me introspect and also appreciate my personal achievements. It has helped me to analyse situations better, thus helping me to figure the means to finding solutions and generate effective results.”

“This program had ample interaction between the faculty and participants and I loved the fact that it was not slide driven!”

“The way this program was presented is very good and it made everybody to participate and be engaged.”

“The trainers did not make the audience bored at any point and talked of situations with real-life working scenarios.”

“I liked the part about how one must seek new and innovative options in solving problems and challenges. The trainers maintained an excellent connect with the participants.”

“There were various small and interesting tactics shared, taught and discussed during these two days to enable guest delight.”

“This program is an eye-opener to look within oneself and not outside.”

“Appropriate usage of words and sentences in communication was a good learning in this program for me.”

“I loved the problem solving techniques and I have a clearer picture in this regard. These two days were a great learning for me.”

“The participants involvement throughout the program and the role plays conducted were note-worthy”