Past Workshops

Two-day public workshop: “Guest Delighted”

Group picture with program attendees

Rajan in session

Rajan and Ramiah in session

Ramiah in Session

Participant sharing experiences

Venue: The Zuri White Sands, Goa
Date: 23-24 October 2013

Participating Organizations

The Leela
Dona Sylvia
Ramada Caravela Beach Resort
Zuri White Sands Resort
Heritage Village Club
Park Hyatt
The HQ
Cidade de Goa
Goa Marriot Resort & Spa
Victor Exotica
Resort Rio
Fahrenheit Hotel

Participant Comments:

What I liked best about the program?

“The best thing about this workshop was that one of the faculty was himself from the hospitality industry for a long period of time.”

“It was a practical program wherein a lot of questions were answered with suggestions and role-plays.”

“I liked this program for its genuine case studies and factual information.”

“The way one must look at problems and face up to them with a positive attitude was a great learning.”

“Solving case studies and examples was a highlight of this program.”

“I liked the program for the emphasis on Assertiveness while at the same time keeping in mind “Guest Delight”. Also, overcoming barriers and evolving solutions was taught very well.”

“The interactive nature of the program & inputs provided from peers in the industry were significant.”

“The trainers were extremely approachable and friendly and I enjoyed the experiences shared by them, the real life experiences, sole-plays and interactions.”

“This program helped me take stock of myself and brush up my skills which get forgotten in the daily rush of work pressures… I wish the program had been for a longer duration.”

“The program was well conducted, very informative, well planned and gave me positive output without challenging S.O.P.s and norms.”

“This program was very interactive and engaging. Topics connected very well with each other.”

“The different participants from different hotels and their ideas on guest delight was a learning for me.”

“Absolutely the best program involving participation from all in the form of debate and discussions. This made everyone learn more and ‘stroke’ themselves better. Everything was great and I would request my organisation to send me for training if you are there to train us! Thank you so much Mr. Daniels & Mr. Parulekar.”

“Asking about our difficulties and challenges and thereafter solving them for us; getting everyone involved and to speak out was also very good.”

“The faculty have involved each and every participant and made us look at problems from all possible angles.”

“I loved the way the trainers linked the program to our day to day operations and issues – everything was perfect.”

“Really liked the following: Being Assertive – How to say “No”; how one guest complaint can impact an organisation – United breaks Guitars; Murphy’s Law and how one can plan and be proactive to prepare against it.”

“I loved this program for the manner in which it taught us to think outside the box while still staying in sync with policies.”

“This workshop helped me look at challenges that I may face in my job from a different angle and work on solving them thereby ensuring guest delight.”

“The approach and the way interaction has taken place and the wide spectrum of knowledge gained could not have been done better.”

“Very interactive two days. One of the very few training programs I attended where I did not fall asleep! Very knowledgeable trainers and very experienced too!”