Past Workshops

Two-day public workshop: “Guest Delighted”

Conducted for Chennai’s Hospitality trade.

Group Picture

Rajan in session

Rajan in session

Group Exercises

Ramiah in session

Group Exercises

Participant sharing

Venue: The Park, Chennai
Dates: 28-29 Mar 2016

Participating Organizations

Westin Chennai Velachery
Aloft, Chennai
Park Hyatt Chennai
The Trident Oberoi
The Park Chennai

Participant Comments:

What I liked best about the program?

“The level of engagement, the topic of empathy and the clear understanding of the same along with the examples given throughout made this program brilliant.”

“I have never attended a workshop like this in my organisation and the level of learning was of a really superior quality.”

“I loved the level of engagement with the trainers and what I really liked was that most of the learning was example and experience oriented.”

“Two trainers working in tandem was one of the highlights. It was nice to share experiences with managers from other hotels. This workshop was very useful and relevant to our daily operations. I hope to attend more such training programs to improve myself further.”

“A very practical program and getting the answers from the participants was a great style of learning.”

“The best part of the program was that it got us all engaged, so we were never bored or distracted through the two days.”

“A very energetic and interactive workshop which will help me in becoming a more professional hotelier.”

“The trainers were good and their communication was very clear and crisp. I learnt a lot on the questioning technique and how it would help me in understanding my guest better in order to delight him.”

“It was a perfect balance between theoretical and practical learning with a lot of examples shared alongside.”

“From start to end, this program could not have been done better. Everything was simply perfect!”

“Each and every one in the audience was engaged throughout this program. I liked the way the trainers connected theory with practice”.