Past Workshops

Two day workshop: “What the Front Line Manager needs to know about Selling”

Conducted for Operational team – Sofitel Mumbai BKC

Group Pic with GM Biswajit Chakraborty

A humorous moment

Rajan in session

Participants in a role play

Group Exercise

Venue: Sofitel Mumbai BKC
Dates: 14-15 April 2015

Participant Comments:

What I liked best about the program?

“This program will help me a lot in handling guests in a proper manner – creating a connect with my guests; assertive sales techniques; asking questions; not making assumptions.”

“I had a great level of comfort in this program and the trainer-trainee engagement was significant. This program was perfect.”

“The activities throughout and the flow of the program is what appealed to me. This course was ideal for my needs.”

“The role plays, the engagement throughout the workshop made this a perfect program.”

“An extremely interactive and knowledgeable training program and everything in it was good.”

“I have learnt about trust building during guest interaction and how it would help in getting us more revenues.”

“Learnt about TAG (Tell/Accept/Guess) and enjoyed the role-plays which helped us get in character and apply our creative thinking and skills on what to do and what not to do.”

“A very practical training program. The role-plays conducted were very good.”

“I liked Mr. Daniels’ hands on practical and honest approach on the subject. It wasn’t ‘American Theory’ and was apt for the local market. The program was perfect and I request that the concept of “no cell-phones’ and no operations work post training be continued for future programs.”

“This sort of program should be conducted on a quarterly basis as we get busy in operations and tend to forget certain things. The entire program had interesting learning and all points explained were good enough to implement on our work stage.”

“Everything was perfect. The knowledge and experience shared by the trainers was brilliant and would definitely recommend this program to others.”

“Loved the positive energy of the trainers… the role-plays for each topic was the best part of the program. The case studies were of incidents which we have experienced and this made it more real.”

“A perfect program showing us how to negotiate with our guests keeping our brand values uppermost; Case studies were very relevant to practical situations happening in our hotel. The positive attitudes of the trainers certainly helped in making this program a success.”