Past Workshops

1 day workshop: “Guest Delighted”

Conducted for the Supervisory and Managerial team of Aloft Thamel, Kathmandu, Nepal, 28 February 2023

Group Picture

Ramiah & Rajan in session

Rajan in session

Ramiah in session

Rajan & Ramiah in session

Ramiah in session

Venue: Aloft Thamel, Kathmandu, Nepal
Date: 28 February 2024
Participant Comments:
What I liked best about the program?


“The trainers gave every individual a chance to give their perspective. This was a knowledgeable program, including knowledge beyond my field.”

“An interactive program with techniques which will help me in guest interaction and delight.”

“I liked the intention of the training – to teach all about good communication and active listening.”

“I learned how small things affect the scenario of the conversation with guests. Also, I learned to tackle operational issues.”

“I liked the technique taught for analyzing Guest complaints – RCA to OFI (Root Cause Analysis to Opportunities for Improvement)”

“I liked the course content, exercises, and their solution methods.”

“The workshop has made me more confident to solve my problems through RCA ~ OFI.”

“This program was very interactive and will guide me to deal with guests better.”

“A very fruitful program, with helpful material and knowledgeable faculty.”

“I got the opportunity to learn new things which I can apply in my work henceforth.”

“I liked the learnings gleaned on ‘how to say no.’ Understanding guest psychology was a good learning for me.”

“This workshop provided us with good interaction with proper information.”

“The workshop helped me with ways to understand guest emotions, along with skills to handle the guest.”

“The workshop was very interactive and has helped me understand the various facets of Guest Delight.”

“This was an interactive workshop with numerous role-plays providing for practical learning. It should have been for at least two days.”

“I learned techniques on delighting the guest through the process of Marriott’s LEARN model and Hospitality Paradigm’s RCA~OFI model.”

“What I liked about the workshop was the learning on Guest delight commitment, along with the implementation of the same in operations.”

“I learned how to delight guests professionally. I liked the overall involvement of each participant.”