Quality, Recency and Quantity of reviews are the three key factors that interact to determine a property’s popularity ranking on TripAdvisor. So what does one do to seek for prime positioning on TripAdvisor? Here are some suggestions to do it the honest way…
- Provide remarkable service
- Be true to your brand
- Be honest
- Mobilize your team in creating a guest-centric culture at your hotel
- Offer great value to your guests
- Do it with passion every day
- Empower your staff
- Reduce negative reviews by service recovery during the guest’s stay
- Listen to your guests in order to enhance the experience and overall satisfaction.
- Encourage guests to leave a review